Skip to main content

Posts

Showing posts from April, 2010

I Am Going To Boycott Travelocity, And Not Because I Hate The Gnome

I do hate the annoying gnome, but that's not the reason.
We (my wife and I) just had a very strange and unpleasant experience with online booking through Travelocity. It started in a pretty normal way—on Friday she booked a flight for her father, who doesn't have a computer, so she usually does it for him, I printed the e-ticket, put it into an envelope, mailed it to Cincinnati, where he resides, and we went on with our life.
That wasn't it, though. Next day, in the evening, my cellphone starts ringing, I cross the room to pick it up, it stops. Missed call. From... let me see... a person named "0050". Not that I know anybody by that name, and no voicemail message left. Whatever. Back to dinner.
Three hours later I go to the computer to check email, to find three messages from memberservices@travelocity.com
First message - at 6PM (about 24 hours after original booking):
1."...For the protection of our valued customers, all reservations are subject to review by our…