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Letter To Congressman I

This is from an actual letter I have sent to my congressman. Posted here to keep track of my struggle with CIS, formerly known as INS, and, to the extend of my knowledge, the worst organization I ever dealt with in this country.
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I would very much appreciate your help with my case with Immigration and Nationalization Service.
I am a naturalized US citizen since 1999. Recently I invited my mother to come live with us, and applied for an immigrant visa for her. The petition was approved.
Enclosed is a copy of the approval notice, I have received from INS in August, concerning the immigrant petition for my mother.
Since there was no activity on the case for several months, I called the Customer Service number, listed on the bottom of the notice. I was advised to call National Visa Center directly to inquire about the status of the case, so I did. They told me to send them a copy of the approval notice, claiming that they never received the original. I did. They returned the copy I sent them with a letter, stating that they don’t have my case. I called the Customer Service number again, and this time was advised to set up an appointment in the local office. On the appointment officer informed me that they neither have my case, nor any information about it, and that I should write to the Vermont Service Center, where the case was processed. I did. There was no answer so far (they received the letter on January 10, 2007) , and, considering my previous experience, there might not be one ever.
Please, help me find out what is the status of the case and when my mother and I should expect to see any progress, this is very important to us.
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